General Ordering Information
Etching: To ensure the best possible etch for your products, all artwork submitted should be black and white vector art. Ideal formats include .ai, .eps and .pdf created in Adobe Illustrator. Artwork that is placed or linked into these documents will not meet these requirements.
Printing: To ensure the best possible print for your products, all artwork submitted should be CMYK and at least 150 dpi. 300 dpi is recommended. Artwork dimensions should be sized for the area where it will be printed.
Fonts: Simple, bold sans-serif fonts are recommended. Many serif and script fonts contain marks that will not etch properly. If copy is sent with artwork, remember to send it in outlines or accompanied by the font file. Small marks such as registration ®, copyright ©, and trademark ™ need to be enlarged, deleted, or turned into a dot.
Artwork that does not meet these requirements, or needs modification to ensure a quality imprint, will incur an art charge at a rate of $65.00 per hour. If charges are incurred, customer service will notify you prior to set-up.
Proofs: Digital proofs are provided for all orders at no charge, including repeat orders, unless otherwise requested. Your proof will arrive within one to two business days after your order acknowledgment. Proofs must be approved as soon as possible to prevent any delays regarding ship date.
Color-Fill: Color-fill is available on most items in our catalog for $15.00 (V) per color, per item, per location. Choose from the color palette shown below. All colored glass/crystal items include silver color-fill as shown at no extra charge.
Color swatches are approximate and may vary slightly from actual color-fill paint.
PMS Color Matching: PMS colors can be “approximated” for $50.00 (V) per order, regardless of order size. Note that the $15.00 (V) per piece, per color, per location charges still apply. Please understand that an “exact” match is typically not possible, but we can usually achieve your color(s) within a couple of shades. Please note that any match is considered an approximation; exact matches cannot be guaranteed.
Trademarks: All liability for required trademarks on submitted art and copy rests solely with the customer and not with Pelucida. It is accepted by Pelucida as being in full compliance with all laws regarding copyright, patent, trademark, or any similar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our imprinting techniques. These designs are not available for use or sale unless expressly authorized by their owners. No product endorsements should be inferred. For a complete, current list of restricted logos, visit: www.asicentral.com/unauthorized-logos
Credit Terms: Strict 30 days net for qualified accounts only. New accounts, accounts consistently past due, or those not eligible for an open account, will be set-up as prepay customers. COD orders are not accepted. We accept VISA, Mastercard, American Express, and Discover.
Minimums: There are no minimum quantities for any item. However, orders totaling less than $100 (before taxes and shipping) will incur a $25.00 (V) order handling fee.
Set-Up Charges: There are no logo set-up charges as long as artwork is submitted per our guidelines (see section titled Artwork Guidelines). If art is not provided to our specifications, an art charge of $65.00 per hour will apply to re-draw the art. If art charges will be incurred, customer service will notify you prior to set-up.
Personalization: There are no additional charges for personalization on award items.
Copy Changes: There are no additional charges for copy changes on award items.
Secondary Locations: For a single imprint in a secondary location on a single item, the cost is $15.00 (V) per location, per unit.
Secondary Imprints: For more than one imprint method on a single item (e.g., both etching and printing), the cost is $15.00 (V) per method, per unit.
Rush Orders: Rush orders are accepted, when possible, based on production availability. Contact customer service for available production time and for any associated rush charges.
Drop/Split Shipments: There is an $8.00 (V) charge per destination after the first destination, plus actual shipping cost. Names and addresses must be provided in Excel per our specifications. Please contact customer service for the Excel template file or download it by clicking here: Pelucida Drop Ship Template Download
Foreign Shipments: There is a $30.00 (V) service charge per international destination. The customer must establish declared value for the air bill. If value is not stated on the PO, we will use catalog pricing. Any duties, taxes, etc. charged back to us will be billed to the customer; these charges may be billed 90 days or more after shipment.
Blank Merchandise: For blank merchandise, contact customer service for pricing. There is a 15% restocking charge on all returned plain merchandise. Returns are not accepted without prior authorization.
Cancellations: Cancellations must be submitted in writing via fax or email. No cancellations on items already produced. If an order is cancelled before any proof/artwork has been started, there will be no charge.
Production Time: Please allow approximately 7-10 business days after art proof approval to produce a typical order. Unusually large or complex orders may require additional working time and will be estimated on an individual basis. Ship dates cannot be guaranteed for orders that are held up due to credit issues, lack of artwork, art approval, etc.
Etched items are all hand-etched via sandblasting. Variations in texture may occur and are not considered defects. Due to the various processes of glass and crystal manufacturing, please be aware that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects. Laser cutting acrylic can produce a slightly wavy edge due to heat generated by the laser. This is more visible on thicker pieces. Please note that this is inherent to the process and not considered a defect.
For specific information on each item, please refer to the item. **All dimensions shown are approximate and may vary slightly from piece to piece**
Overruns & Underruns: We ship exact quantities.
All orders are F.O.B. St. Charles, IL, 60174. The default shipping method is FedEx Ground prepaid with freight charges added to the invoice. A standard selection of expedited services is available upon request.
Orders can be shipped via third party UPS if a UPS account number and a billing address are provided. There is no charge for using a third party UPS or FedEx account for billing.
Returns, Replacements & Claims:
No returns will be accepted without prior written approval. Inspect all contents of your shipment immediately. All requests for returns or replacements must be filed with within 7 days.
All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to the purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not Pelucida.
Pelucida can only guarantee safe delivery to the original shipping address. We are not liable for damage to any items that are reshipped by the recipient.
Consumer Products Safety Information Act: The Consumer Products Safety Information Act (CPSIA) sets rules and guidelines for all children’s products. Pelucida sells no products intended for use by children and therefore is not subject to CPSIA regulations. For more information on CPSIA guidelines, go to: www.cpsc.gov.
Lead Crystal: Proposition 65 requires us to warn California residents that consuming food or beverages that have been kept or served in lead-crystal products, or handling products made of lead-crystal will expose you to lead or lead components, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Items containing lead-crystal are labeled with the Prop 65 warning on the product page.